Shipping Policy


Shipping Policy

At Dravtrivoqelz ("we," "our," or "us"), every order is processed through a standardized fulfillment workflow to ensure accurate preparation and timely delivery. This Shipping Policy outlines our processing procedures, shipping charges, delivery estimates, and other important shipping information.

1. Order Processing

Orders are processed according to our daily fulfillment schedule rather than immediately after purchase.

Our daily order cut-off time is 6:00 PM (EST/EDT), Eastern Time (US & Canada).

  • Orders placed before 6:00 PM on a business day are generally included in that day's processing schedule.

  • Orders submitted after the cut-off time will be processed on the following business day.

  • Orders placed on weekends or public holidays will enter processing on the next available business day.

2. Shipping Charges

Shipping fees are automatically calculated based on the total order amount.

  • Orders of USD 288 or more: Free standard shipping.

  • Orders below USD 288: A flat shipping fee of USD 9.99.

Any applicable shipping charges will be displayed during checkout before payment is completed.

3. Delivery Area

We currently deliver orders within the United States only.

Shipping addresses are verified during checkout. Orders with delivery addresses outside our supported service area cannot be processed.

4. Fulfillment Time

After payment has been successfully confirmed, orders enter our fulfillment process.

Preparation, verification, packing, and shipment typically require 1–3 business days before the package is dispatched.

5. Estimated Delivery Time

Once your order has been shipped, estimated delivery is 5–8 business days.

Delivery times are estimates only and may vary depending on the destination, carrier operations, weather conditions, or other external factors.

6. Shipping Carriers

To provide reliable delivery service, we work with trusted shipping providers, including:

  • DHL Express

  • UPS

  • FedEx

The carrier used for your shipment will be assigned based on operational requirements and delivery availability.

7. Tracking Your Order

After your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your order number

  • Payment confirmation

  • Shipment and tracking information

You may also monitor your shipment through the Track My Order page by entering your order number together with your registered email address or phone number.

8. Important Shipping Information

Please note the following before your order is delivered:

  • If you experience any shipping-related issues, our customer support team is available to assist you.

  • Once an order has entered the processing or shipping stage, modifications or cancellation requests may no longer be possible.

  • Please ensure that your shipping address is complete and accurate before placing your order, as incorrect information may result in delivery delays or failed delivery.

9. Receiving Your Order

When your package arrives, we recommend inspecting it as soon as possible.

Please verify:

  • The condition of the outer packaging.

  • That all ordered products have been received.

  • That all accessories or included components are present.

If you notice any damage or discrepancies, please document the issue and contact our customer support team promptly.

10. Contact Us

If you have any questions regarding this Shipping Policy or require assistance with your shipment, please contact us using the information below.

Address:
15146 Willow Tree Ln, New Caney, TX 77357, United States

Phone:
+1 (281) 862-0750

Email:
client@dravtrivoqelz.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (EST/EDT) Eastern Time (US & Canada)