Return & Exchange Policy

At Dravtrivoqelz ("we," "our," or "us"), we are committed to providing reliable after-sales support. This Return & Exchange Policy outlines the conditions, procedures, and requirements for requesting a return or exchange after your order has been delivered.

1. Return & Exchange Period

Customers may request a return or exchange within 30 days from the date the order is delivered.

Requests submitted after the 30-day period may not be eligible for review or approval.

2. Eligible Return & Exchange Reasons

A return or exchange request may be considered under circumstances including, but not limited to:

Products that arrive damaged during shipping.
Manufacturing defects or functional quality issues.
Items received that differ from the original order.
Noticeable color variations, unusual odors, or other product abnormalities.
Personal preference or other customer-initiated reasons.

All requests are subject to review, and eligibility will be determined after evaluating the information provided.

3. How to Request a Return

To begin the return process, please contact our customer support team by email or phone and provide your order number along with supporting documentation, such as photographs or videos when applicable.

Once your request has been approved, we will provide the appropriate return instructions and the designated return address.

Returned items should be sent back in their original condition and, whenever possible, include the original packaging, accessories, documentation, and any return labels provided.

After the returned package has been received and inspected, we will continue processing your request.

4. Exchange Procedure

Exchange requests follow the same review process as return requests.

After approval, customers should return the original product according to the provided instructions. Once the returned item has been inspected and accepted, a replacement item will be shipped based on inventory availability and standard processing procedures.

5. Responsibility for Return Shipping Costs

If a return or exchange is approved because of a product defect, shipping damage, or another issue attributable to the product, we will cover the applicable return shipping costs.

If the request is made for reasons unrelated to product quality or fulfillment, the customer will be responsible for the return shipping expenses.

6. Refunds

Approved refunds will be issued using the original payment method selected at checkout, including American Express, JCB, Mastercard, Discover, Diners Club, and Visa.

Refunds are generally processed within 3–4 business days after approval. The time required for the funds to appear in your account may vary depending on your financial institution or payment provider.

7. Return Packaging

Where applicable, return shipments may include return labels or additional return documentation.

Customers are encouraged to retain and use these materials to help ensure that returned packages can be processed efficiently.

8. Additional Information

Returned products must be in a condition suitable for inspection.
Returns sent without prior authorization may not be accepted or processed.
Final approval of any return, exchange, or refund depends on the inspection results and the condition of the returned merchandise.

9. Contact Us

If you have any questions regarding this Return & Exchange Policy or need assistance with a return request, please contact us using the information below.

Address:
15146 Willow Tree Ln, New Caney, TX 77357, United States

Phone:
+1 (281) 862-0750

Email:
client@dravtrivoqelz.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (EST/EDT) Eastern Time (US & Canada)