Service Policy


Terms of Service

Welcome to Dravtrivoqelz ("we," "our," or "us"). These Terms of Service describe the general conditions governing the use of our website and the services we provide. By accessing or using our website, you agree to comply with the terms outlined below.

1. Scope of Services

These Terms apply to all visitors and customers who access our website, browse products, place orders, or use any of our online features and services.

All products and customer services are provided exclusively through our online platform.

2. User Responsibilities

Users are responsible for providing complete, accurate, and up-to-date information when placing an order or submitting requests through our website.

Order processing and related services are performed based on the information supplied by the customer. We cannot be held responsible for delays or issues resulting from inaccurate, incomplete, or outdated information.

3. Products, Availability, and Pricing

Product descriptions, pricing, and inventory status are subject to change without prior notice due to inventory updates or system adjustments.

The product information and price displayed at the time an order is successfully placed will be regarded as the final purchase information.

4. Orders and Payment

Orders will enter our fulfillment process after payment has been successfully authorized and confirmed.

Once processing has begun, any request to modify an order will be subject to review and approval and may not always be possible.

5. Shipping Information

We currently ship to addresses within the United States only.

Shipping Fees

  • Orders of USD 288 or more qualify for free shipping.

  • Orders below USD 288 are subject to a USD 9.99 shipping fee.

Order Processing

Orders placed before 6:00 PM (EST/EDT), Eastern Time (US & Canada) on business days will generally begin processing the same day. Orders submitted after the daily cut-off time, or on weekends and holidays, will be processed on the next available business day.

  • Processing Time: 1–3 business days

  • Estimated Delivery Time: 5–8 business days after shipment

  • Shipping Carriers: DHL Express, UPS, and FedEx

Please refer to our Shipping Policy for additional shipping information.

6. Order Tracking

After your order has been confirmed, a confirmation email containing your order number, payment confirmation, and shipment details will be sent.

You may also monitor your shipment through the Track My Order page using your order number together with your registered email address or phone number.

7. Service Responsibilities

Requests involving order modifications, shipping address updates, cancellations, damaged deliveries, or lost packages are handled according to the current status of the order within our fulfillment system.

Whether a request can be accommodated depends largely on the stage of order processing.

8. Order Cancellation

Orders may be cancelled before they enter processing.

After an order has moved into the fulfillment stage, cancellation requests may no longer be accepted.

Additional information is available in our Cancellation Policy.

9. Returns and Exchanges

Customers may request a return within 30 days of receiving their order.

Returns may be accepted for reasons including product defects, shipping damage, unusual odors, significant color differences, incorrect items, or other eligible circumstances.

To begin the return process, customers should contact our customer support team, provide the relevant order information and supporting evidence, and follow the return instructions provided.

Returned products should include the original packaging, applicable labels, and any required documentation.

Exchange requests will be processed after the returned merchandise has been inspected and approved.

Please see our Return & Exchange Policy for complete details.

10. Refunds

Approved refunds will be issued to the original payment method used during checkout, including American Express, JCB, Mastercard, Discover, Diners Club, and Visa.

Refunds are generally processed within 3–4 business days after approval, although actual processing times may vary depending on the payment provider.

Please refer to our Refund Policy for further information.

11. Privacy and Data Protection

Personal information collected through our website is used only to facilitate order processing, customer service, website operation, and other necessary business functions in accordance with our Privacy Policy.

12. Intellectual Property

All website content, including text, graphics, images, layouts, and other materials, is provided for the operation and presentation of our services and may not be copied, reproduced, distributed, or used without prior authorization.

13. Limitation of Liability

While we make every reasonable effort to maintain uninterrupted service, we are not liable for delays, interruptions, or technical issues arising from system maintenance, operational requirements, or circumstances beyond our reasonable control.

14. Updates to These Terms

We reserve the right to revise these Terms of Service at any time. Any updates will become effective immediately after they are published on this page.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the information below.

Address:
15146 Willow Tree Ln, New Caney, TX 77357, United States

Phone:
+1 (281) 862-0750

Email:
client@dravtrivoqelz.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM (EST/EDT) Eastern Time (US & Canada)